Privacy Policy

Last updated:

1. Information We Collect

We collect information you provide directly through our order forms and contact pages. This includes your name, phone number, and email address. We do not collect payment information - payments are handled securely by our courier partners at delivery.

2. How We Use Your Information

Your information is used to:

Confirm and process your order
Contact you about your delivery
Respond to customer inquiries
Comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

Contract: Necessary to fulfil your order (Article 6(1)(b) GDPR)
Consent: You consent to marketing communications (Article 6(1)(a) GDPR)
Legal Obligation: We comply with UK and EU regulations (Article 6(1)(c) GDPR)

4. Data Sharing

We do not sell your data. We share information only with our courier partners and payment processors necessary to complete your delivery. All third parties are bound by confidentiality agreements.

5. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access. This includes secure encryption of data in transit and storage.

6. Your Data Rights

Under UK and EU law (GDPR), you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Object to processing
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

7. International Data Transfers

Your data is processed within the UK and EU. We comply with GDPR requirements for any international transfers.

8. Data Retention

We retain your order information for 7 years to comply with tax regulations. Contact information for marketing is retained until you unsubscribe.

9. Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect data from children.

10. Third-Party Services

Our website uses:

Google Analytics for traffic measurement (privacy-enhanced mode)
Google Ads Conversion Tracking for campaign measurement
Google Maps for location information

These services collect data subject to their own privacy policies. You can opt out through cookie preferences.

11. Cookie Usage

We use cookies for essential site function, analytics, and marketing purposes. See our Cookie Policy for details.

12. Policy Updates

We may update this policy periodically. Changes will be posted here with an updated date. Continued use of our site constitutes acceptance of changes.

13. Contact Us

For questions about this privacy policy, contact:
Musclesgrowskele Ltd
Unit 47, Henfield Trading Estate
Brighton, BN1 4RZ
United Kingdom
Email: info@musclesgrowskele.world
Phone: +44 208 946 7521

To lodge a complaint about data processing, contact the Information Commissioner's Office (ICO): www.ico.org.uk or call 0303 123 1113.